Wallhogs Preferred Partner Program - FAQs

Learn More About Wallhogs Preferred Partner Program Frequently Asked Questions

Products/Services

Q: What products/services are offered by Wallhogs?
A: Wallhogs provides our Preferred Partners several custom digitally printed products they may add to their existing lineup to include:
  1. 4 Mil Matte Finish Wall Graphic Vinyl
  • For indoor use only in temperature controlled environments
  • Is easily installed and removed from smooth, painted surfaces without leaving any residue
  • Can be repositioned up to five times for easy relocation
  • Can be contour or die cut around specific images
  • Stores easily on original backing material
  • Scratch, water and UV resistant inks for easy cleaning and maintenance
  • Several sizes available ranging from 12" up to 84"
  • NOT FOR USE ON TEXTURED WALLS. Also, if area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
2. 7 Mil Satin Finish Wall Decor Polyester Fabric
    • For indoor use only
    • Is easily installed and removed from smooth, painted surfaces without leaving any residue
    • Can be repositioned up to 20 times for easy relocation
    • Can be contour or die cut around specific images
    • Stores easily on original backing material
    • Satin finish providing for more vibrant colors
    • Several sizes available ranging from 12") up to 84"
    • NOT FOR USE ON TEXTURED WALLS. Also, if area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
    3. 6 Mil Semi-Gloss Photo-Tex Polyester Fabric
    • For indoor or outdoor use on smooth or slightly textured painted surfaces
    • Is easily installed and removed from painted surfaces without leaving any residue
    • Can be repositioned up to 200 times for easy relocation
    • Can be contour or die cut around specific images
    • Stores easily on original backing paper
    • Semi-Gloss finish for more vibrant colors (Wallhogs is the only to offer this feature)
    • Treated to be weatherproof, UV and wrinkle resistant
    • Several sizes available ranging from 12") up to 84"
    • Intended for smooth or slightly textured (eggshell, orange peel) painted surfaces. Also, if area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
    4. 6 Mil Semi-Gloss Photo-Tex EXS High Tack Polyester Fabric
    • For indoor or outdoor use on nearly any painted surfaces
    • Is easily installed on painted surfaces, however may peel paint or damage soft wall surfaces, such as drywall or sheetrock, when removed
    • One-time use - not able to be removed and reused
    • Can be contour or die cut around specific images
    • Semi-Gloss finish for more vibrant colors (Wallhogs is the only to offer this feature)
    • Treated to be weatherproof, UV and wrinkle resistant
    • Several sizes available ranging from 12") up to 84"
    • If area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
    5. 10 Mil Premium Glossy Photobase Paper
      • For indoor use only
      • Ready to be framed or simply installed with tape or tacks
      • High white point providing for more vibrant colors
      • Cannot be contour or die cut
      • Sturdy paper that is UV and water resistant for easy care-free maintenance
      • Several sizes available ranging from 12") up to 84"
      6. Professional Digital Gallery Wrapped Canvas
      • For indoor use only
      • Hi-quality professional canvas with satin finish
      • Archival quality inks used for reproduction – guaranteed not to fade for 75 years and are water resistant
      • Stretched onto 1.5” solid wood stretchers and ready to hang
      • Hanging kit included
      • Several sizes available: 8"x12", 11"x14", 16"x20", 24"x24", 24"x36", 36"x36" and 30"x40"

      Special Services

      7. Wallhogs offers the following services to our customers. You must contact one of our Customer Service Representatives to schedule these options if required.
      • Hi-Resolution Scanning: $10/image
      • Pantone (PMS) Color Matching: $10/color (only available for vector files)
      • Color Correction: $10/image (only available for raster or bitmap files)
      • Text Creation/Layout: $10
      • Graphics Nesting/Layout: $5/image
      • Graphics Creation/Editing: $75/hour
      • Standard Rush Production (48 hours): 50% surcharge ($35 minimum)
      • Extreme Rush Production (24 hours): 100% surcharge

      Rush Production and Extreme Rush Production services are not available for Gallery Wrapped Canvas

      Q: What are my prices?
      A: Our partner program is based on a tiered discount structure. Following is pricing for the current structure at 25%, 28%, 31% and 35%.

       

      Size MSRP 25% Tier 28% Tier 31% Tier 35% Tier
      1. Custom Reusable 4 Mil Vinyl Wallhog
      12” longest side $13.89 $10.42 $10.00 $9.58 $9.03
      24” longest side $32.09 $24.07 $23.10 $22.14 $20.86
      36” longest side $44.99 $33.74 $32.39 $31.04 $29.24
      48” longest side $58.89 $44.17 $42.40 $40.63 $38.28
      60” longest side $69.59 $52.19 $50.10 $48.02 $45.23
      72” longest side $85.59 $64.19 $61.62 $59.06 $55.63
      84” longest side $96.29 $72.22 $69.33 $66.44 $62.59
      2. Custom Reusable 7 Mil Wall Decor Polyester Fabric
      12” longest side $21.39 $16.04 $15.40 $14.76 $13.90
      24” longest side $42.79 $32.09 $30.81 $29.53 $27.81
      36” longest side $58.89 $44.17 $42.40 $40.63 $38.28
      48” longest side $80.29 $60.22 $57.81 $55.40 $52.19
      60” longest side $96.29 $72.22 $69.33 $66.44 $62.59
      72” longest side $106.99 $80.24 $77.03 $73.82 $69.54
      84” longest side $128.39 $96.29 $92.44 $88.59 $83.45
      3. Custom Reusable 6 Mil Photo-Tex Polyester Fabric
      12" longest side $26.39 $19.79 $19.00 $18.21 $17.15
      24” longest side $47.79 $35.84 $34.41 $32.98 $31.06
      36” longest side $63.89 $47.92 $46.00 $44.08 $41.53
      48” longest side $85.29 $63.97 $61.41 $58.85 $55.44
      60” longest side $101.29 $75.97 $72.93 $69.89 $65.84
      72” longest side $111.99 $83.99 $80.63 $77.27 $72.79
      84” longest side $133.39 $100.04 $96.04 $92.04 $86.70
      4. Custom Reusable 6 Mil Photo-Tex EXS High Tack Polyester Fabric
      12" longest side $31.39 $23.54 $22.60 $21.66 $20.40
      24" longest side $52.79 $39.59 $38.01 $36.43 $34.31
      36" longest side $68.89 $51.67 $49.60 $47.53 $44.78
      48" longest side $90.29 $67.72 $65.01 $62.30 $58.69
      60" longest side $106.29 $79.72 $76.53 $73.34 $69.09
      72" longest side $116.99 $87.74 $84.23 $80.72 $76.04
      84" longest side $138.39 $103.79 $99.64 $95.49 $89.95
      5. Professional 10 Mil Glossy Poster
      24" longest side $19.99 $14.99 $14.39 $13.79 $12.99
      36" longest side $31.99 $23.99 $23.03 $22.07 $20.79
      48" longest side $44.99 $33.74 $32.39 $31.04 $29.24
      60" longest side $54.99 $41.24 $39.59 $37.94 $35.74
      72" longest side $64.99 $48.74 $46.79 $44.84 $42.24
      84" longest side $74.99 $56.24 $53.99 $51.74 $48.74
      6. Professional Digital Gallery Wrapped Canvas
      8" x 12" $59.99 $44.99 $43.19 $41.39 $38.99
      11" x 14" $65.99 $49.49 $47.51 $45.53 $42.89
      16" x 20" $91.99 $68.99 $66.23 $63.47 $59.79
      24" x 24" $126.99 $95.24 $91.43 $87.62 $82.54
      24" x 36" $175.99 $131.99 $126.71 $121.43 $114.39
      36" x 36" $207.99 $155.99 $149.75 $143.51 $135.19
      30" x 40" $239.99 $179.99 $172.79 $165.59 $155.99
      Q: Do you offer editing of images or graphics?
      A: Wallhogs Graphics Specialists perform background removal FREE of charge for wall decals and red-eye removal for canvas prints, however if you require additional editing we do offer Graphics Creation and Editing Services at the industry standard of $65 per hour. Contact one of our Customer Service Representatives for more information. Any color corrections, sharpness or contrast should be performed prior to uploading an image into your account.

      Q: What are the maximum sizes for your prints?
      A: Maximum sizes for single piece reusable vinyl, wall decor fabric, Photo-Tex fabric, Photo-Tex EXS fabric prints are (larger multi-piece prints available by contacting Wallhogs Customer Service at 877-900- 4647 or via email at cs@wallhogs.com):
      • 12" longest side by up to 10" on second dimension
      • 24" longest side by up to 24" on second dimension
      • 36" longest side by up to 36" on second dimension
      • 48" longest side by up to 52" on second dimension
      • 60" longest side by up to 52" on second dimension
      • 72" longest side by up to 52" on second dimension
      • 84" longest side by up to 52" on second dimension
      Maximum sizes for Wallhogs glossy poster prints are:
      • 24" longest side by up to 24" on second dimension
      • 36" longest side by up to 36" on second dimension
      • 48" longest side by up to 48" on second dimension
      • 60" longest side by up to 48" on second dimension
      • 72" longest side by up to 48" on second dimension
      • 84" longest side by up to 48" on second dimension
      Sizes for gallery stretched canvas prints are:
      • 8"x12"
      • 11"x14"
      • 16"x20"
      • 24"x24"
      • 24"x36"
      • 36"x36"
      • 30"x40"

      All images are printed in proportion and not distorted.

      Q: Are transparent materials available?
      A: All removable/reusable materials are currently only available in white. The only transparent medias manufactured by any of the materials manufacturers either have a permanent adhesive, which will scar surfaces when removed, or are static cling for window interiors. All transparent materials are also intended for short term use – normally 60 days or less, as the ink tends to fade quickly. However, Wallhogs has been working with a material manufacturer to develop a transparent wall graphic media and we hope to have testing completed and the ability to offer it sometime in late 2017/early 2018.

      Partnerships/Discounts

      Q: How does the partnership work?
      A: Wallhogs is offering a partnership to any photographer, or similar business, who wishes to offer custom reusable wall graphics to their customers. We offer photographers a global discount wherein you are able to resale the products to your customers. Simply complete the form to sign up for the free account. Our marketing team will review your application within 24 hours and if approved your account will be tagged with the first tier 25% discount base rate.

      Q: What type of discount is offered and how do I receive it?
      A: Wallhogs discount structure is based on multiple tiers. Partners in turn may then resell at retail or mark-up the cost to their customers. All partners receive a standard initial 25% discount, but can increase their discount by increasing sales. All partner accounts are reviewed monthly and if you achieve the goal, set below, your new discount level will automatically be applied to your account. Once you obtain a specific discount your account will remain at that level until you obtain the next tier, or hit the maximum 35% level.
      One Month Revenue Discount
      Initial Discount up to $249 25%
      $250 - $499 28%
      $500 - $749 31%
      $750 + 35%
      Q: Do I have to be a photographer or business to receive the discount?
      A: Yes, however we do offer our discount program to other businesses that may wish to sell custom wall graphics. Simply complete the enrollment form and our Marketing Team will review it.

      Graphics Images/Artwork for Custom Products

      Q: What file formats do you accept?
      A: Wallhogs accepts any of the following file formats which may be uploaded to your account:
      • .jpg
      • .eps
      • .pdf
      • .tiff
      • .svg
      • .psd
      • .ai
      Q: What is the best file format to submit my images as?
      A: There are two types of graphics file formats; raster or bitmapped and vector. Following are suggested file submission standards:
      • Raster or bitmapped images are digital photographs or scanned images. These files normally have an extension of .jpg or .tiff. Either file format will work, however the higher the resolution of the file the better. Photos require a minimum pixel dimension of 2048x1536, while scanned images must be submitted at 300 dpi.
      • Raster or bitmapped artwork created in a program such as Adobe Photoshop will have file extensions of .jpg, .tiff or .psd. These files can be submitted in any of these formats, however we suggest a resolution of 300 dpi.
      • Vector based images or artwork are normally created in programs like Adobe Illustrator or CorelDraw. These files have extensions such as .eps, .ai, .pdf or .svg. Any logos, text or solid color artwork is best submitted in one of these four file formats.
      Q: Can I color match my file?
      A: Per the two types of file formats:
      • Raster or bitmapped images cannot be color matched – only color corrected. Due to the nature of the image being created as millions of pixels, each pixel maintains its own color captured by the CCD in a camera or scanner. These colors are hard coded into the pixel and can only be color adjusted (contrast, brightness, etc).
      • Vector images may be color matched using the PMS or Pantone Color Guide. Wallhogs does utilize this industry standard and can color match your vector file, per the above listed cost of $10 per color. Please contact one of our Customer Service Representatives for more information.
      Q: Why does my .eps, .ai, .pdf, .psd or .svg file not appear once uploaded?
      A: These types of file formats are all proprietary to the respective companies that created them. Without a license to utilize elements from their programs (such as Adobe Illustrator, Adobe Photoshop, CorelDraw, etc) it is not possible to display the image. As theses companies require a tremendously large licensing fee we have decided not to pursue this avenue. Instead, your original file name is displayed with your images once uploaded to your account so they may be easily identified for ordering.

      Q: How do I know if my image will work?
      A:Following are guidelines that should be used to qualify your image:
      • Digital Photos – image must meet minimum resolution requirement of 2048x1536 and subject to be printed should encompass at least 50% of the entire photo.
      • Scanned Images – image must be scanned at 300 dpi to even be considered for reproduction. Wallhogs recommends image be scanned as a .tiff.
      • Logos or Artwork – images produced as artwork in raster based programs such as Adobe Photoshop must be submitted at 300 dpi. Images submitted as vector images must be submitted as .eps, .ai, .pdf or .svg files.
      Q: What are your minimum resolution requirements for an image?
      A: Subject to be reproduced in photo or artwork should encompass, at least, 50% of the entire photo or canvas and meet the following resolution requirements:
      • Digital Photos – minimum resolution of 2048x1536 is required for upload to your Wallhogs account. Any image not meeting the minimum requirement will not upload. A 2048x1536 resolution is available on any digital camera with a MegaPixel rating of 3 or higher (review your camera manual to determine the correct setting on your camera).
      • Scanned Images – minimum of 300 dpi scan is required for upload and Wallhogs recommends image be scanned as a .tiff.
      • Logos or Artwork – Any raster artwork must be submitted at 300 dpi and meet minimum pixel dimensions of 2048x1536. Vector artwork requires no minimum resolution requirements.
      • Remember - the output quality is only as good as the input quality. Essentially, garbage in, garbage out.
      Q: Will my digital printing design look just like it does on the computer screen?
      A: The printed image will appear fairly close to the image on your computer screen. Computer screen and printer resolutions are different, wherein computers use ppi (pixels per inch) to display text or images while printers utilize dpi (dots per inch) to print. Keep in mind computer monitors also backlight the image on your screen whereas printing on different materials and finishes (matte, satin, gloss, etc.) will also affect the appearance of the finished product.

      Q: How large and how many images can I upload into my personal account?
      A: You may upload a maximum of 25 images into your account and each image may be a maximum of 35MB in size. If you are placing a bulk order of more than 25 images, or your files are larger than 35MB/each, you may contact our Customer Service Department at cs@wallhogs.com to obtain our FTP server information.

      Q: Do you offer editing of images or graphics?
      A: Wallhogs Graphics Specialists perform background removal FREE of charge for wall decals and red-eye removal for canvas prints, however if you require additional editing we do offer Graphics Creation and Editing Services at the industry standard of $75 per hour. Contact one of our Customer Service Representatives for more information.

      Ordering

      Q: What payment options are available?
      A: Wallhogs accepts credit cards as well as payment through PayPal. The following forms of payment are accepted:
      • Visa
      • MasterCard
      • Discover
      • American Express
      • Electronic Checks (through PayPal)
      • PayPal Account & Bill Me Later
      Q: Can I purchase multiple items with the same imprint?
      A: Yes. Simply enter the quantity of each item you wish to order during the order process.

      Q: Do you allow changes to an order?
      A: Due to the quick turn-around times we can only accept changes or cancellations within the first 12 hours you place your order.

      Q: Can I add different designs to the same order?
      A: Yes. Simply follow the instructions during the order process.

      Q: How can I provide you specific instructions for my order?
      A: During the checkout process of ordering each image you are presented with a page requiring selections for; printing image as-is or as a cutout, proof or no proof and a box for any special instructions.

      Q: Can I cancel my order?
      A: Yes, however only within the first 12 hours of placing your order. If an order is cancelled after the initial 12 hour period and Wallhogs has processed your images, it is at Wallhogs discretion that you may be charged a cancellation fee of $5 per image processed, or a maximum of $100.

      Q: Do I get to see a proof of my artwork before printing?
      Yes, if you select this option during the checkout process. However, the only proofs we seek approval for are the Reusable Vinyl, Wall Decor fabric, Photo-Tex fabric or Photo-Tex EXS fabric. Other instances where we may seek proof approvals are when our graphics team feels an image is questionable for enlargement and printing, or when we need to crop a large portion of an image for a glossy poster print. Proofs areemailed to you within 24-48 business hours after your order is submitted.

      PLEASE ENSURE YOUR EMAIL SPAM FILTER WILL ALLOW MAIL FROM GRAPHICS@WALLHOGS.COM TO DOWNLOAD. ALL PROOFS ARE SENT FROM THIS ADDRESS. FAILURE TO ALLOW ANY MAIL FROM US THROUGH MAY RESULT IN THE DELAY OF YOUR ORDER BEING PROCESSED.

      Q: I never received the email alerting me my proof was ready for review?
      A: Once our graphics specialists process your image our servers automatically generate the Proof email and send it to the address used to create your Wallhogs account. With the number of different ISP’s and spam filtering software it is difficult to ensure all customers receive this alert. Many times the ISP’s maintain their own spam folder that filters, what they believe, to be spam. In this instance the mail never reaches our customers and we are unable to bypass this issue. We are aware several ISP’s have labeled Wallhogs as spammers and our IT department has attempted to resolve this issue, however once a company is categorized as a spammer it is very difficult to be removed from that list.

      Q: How secure is the order process?
      A: You can be assured our checkout process is very secure. We use the latest 256-bit SSL (secure socket layer), from one of the largest encryption companies (GlobalSign) to process your order.

      Q: How can I check the status of my order?
      A: As we produce all orders submitted within a 3-5 day timeframe it would be difficult to keep a database updated with the exact status of every order. We do however provide you with a general status and you may review the status by logging into your account and selecting the “View My Orders” option. Following is the key used to determine status:
      • Approved Pending Processing – indicates your order was received by our systems and is currently awaiting processing by our Graphics Department.
      • Approved Pending Customer OK – image has been processed and uploaded to your account for review and approval. Login to your account and select the "Image Approval" option.
      • Approved Pending Ship – image is currently in our Production or Quality Assurance Department.
      • Shipped – date order shipped, as well as tracking number.
      • Cancelled – order cancelled by customer.
      • Denied – during checkout process credit card was denied.
      If you have any concerns or questions pertaining to your order please contact us at cs@wallhogs.com. Once your order is processed and shipped you will receive an email containing the USPS tracking number.
      NOTE: Rush production is available at an extra cost of 50%. Please contact us at cs@wallhogs.com for this service.

      Shipping

      Q: Who do you use for shipping?
      A:Wallhogs utilizes the services of both the United States Postal Service and UPS. Services offered
      :
      U.S. Postal Service
      • USPS 3 Day Priority (2-3 day delivery service, not guaranteed)
      • USPS First Class Package (5-7 day delivery, not guaranteed, only available for small 12" prints)

      UPS

      • Ground (3-5 day delivery, not guaranteed)
      • 3 Day (2-3 day service, guaranteed)
      • 2 Day (1-2 day service, guaranteed)
      • Next Day Air (overnight service, guaranteed)
      IF YOU REQUIRE YOUR PRINTS FOR A CERTAIN DEADLINE WE HIGHLY RECOMMEND SELECTING ONE OF THE UPS GUARANTEED OPTIONS TO ENSURE YOU RECEIVE YOUR PRINTS IN TIME. WALLHOGS WILL NOT BE HELD RESPONSIBLE FOR ORDERS THAT DO NOT ARRIVE IN TIME FOR AN EVENT IF YOU DO NOT SELECT A GUARANTEED DELIVERY METHOD.

      Q: Do you ship to international destinations?
      A: Wallhogs offers two UPS shipping methods for international orders:
      • UPS Worldwide Expedited (2-5 day delivery, not guaranteed)
      • UPS Worldwide Express (1-3 day delivery, not guaranteed)
      International pricing does not include duties or taxes and international shipping is not available for Wallhogs gallery stretched canvas products due to dimensional weight costs.

      Q: What are the shipping costs?
      A: Shipping costs will vary according to the size and number of prints ordered, as well as the zone your zip code is located in compared to our shipping facility in Pittsburgh, Pennsylvania. As our systems are tied directly into both the USPS and UPS systems, you can place a mock order to determine shipping. Simply place the items in your card, enter your shipping address and you are presented with costs for all shipping alternatives.

      Q: May I utilize my own UPS shipping account?
      A: Yes, however an additional charge of $2.50 per order is incurred due to the manual entry of your account information into Wallhogs UPS Worldship software. Also, please be aware starting in 2016 UPS will be charging account holders an additional 2.5% for shipping utilizing 3rd party billing.

      General

      Q: What are your business hours?
      A: Our business hours are Monday thru Friday from 9 a.m. to 5 p.m. Eastern Standard for internet customers attempting to reach our Customer Service Representatives. Wallhogs is closed Saturday and Sunday.

      Q: What is your return policy?
      A: We deliver high–quality products and services – and we do so with a full 30 day money back guarantee for any products you receive that differ materially from your original image for custom prints, or if the goods are otherwise flawed. However, during the image approval process for custom orders, if you approve an image we feel is questionable (you are notified in the comments section of the approval proof) no return will be accepted.

      All we ask is that you notify Wallhogs at rta@wallhogs.com to obtain an RTA number before returning any goods to ensure that your return is handled quickly and accurately.

      Q: Do you offer volume discounts?
      A: Yes. Please contact one of our Customer Service Representatives prior to placing any large volume orders. Large volume orders are considered 10+ items.

      Q: Do you charge sales tax?
      A: Yes, but only on orders shipped to an address within the state of Pennsylvania.

      Print Care & Maintenance

      Q: How do I clean my Wallhogs wall decor?
      A: The majority of our products can be simply dusted or be wiped down with a damp cloth. All printed products may be cleaned simply using a damp rag. No cleaning products should be used as they may harm the coating on the prints, thereby causing a cloudy or muddy appearance where the cleaner was used.

      Q: Any tips or tricks for installation and care of my custom Wallhogs?
      A: There are several things you can do for each of the materials. Following are tips and tricks for each:
      Reusable Vinyl
        • Wall temperatures for an average indoor wall where the other side of the wall faces indoors into another room are normally 5-10 degrees less than what your thermostat is set for. For indoor walls where the opposite side faces outdoors, the temperature difference averages between 10-15 degrees cooler than your thermostat. These statistics are for a normal home in the mid-west to north east. They are slightly lower for homes in the south and west. Optimal temperature for a vinyl Wallhog is 60 to 85 degrees. Temperature fluctuations of 10 degrees or more can cause any vinyl print to contract or expand, which may cause the print to begin lifting off the wall surface.
        • Attempt to install your print on an indoor wall as opposed to one that the opposite side is exposed to the outdoors. If you do need to install the print where the other side of the wall is exposed to the outdoors, try not to locate the print next to any windows.
        • You should not install your Wallhogs near any vents as air conditioning will cause the vinyl to contract and pull away from the wall.
        • If air bubbles are trapped and you are unable to push to edge of print for release, simply take a needle (not a pin) and puncture the air bubble. You will then be able to press the air out.
                  Wall Decor Fabric, Photo-Tex and Photo-Tex EXS
                  • These materials are not affected by temperature so no need to worry about where to install.
                  • Air bubbles can be removed by taking a soft, dry cloth and pushing the air bubble toward the nearest edge.
                  • If used outside(Photo-Tex and Photo-Tex EXS only) and temperature is below 58 degrees F, do not attempt to remove your Wallhog.
                  • When removing your Wallhogs always peel back the initial 4”-6” then fold back onto itself, place your fingers gingerly on the adhesive and pull to remove. This will reduce stress or stretching of the material.