Wallhogs Frequently Asked Questions

A:  Wallhogs provides enlarged digital printing services on several types of material to include:

1)  Matte White Reusable Vinyl Wall Decals (Interior Use Only)

• For indoor use only in temperature-controlled environments
• Is easily installed and removed from flat, smooth, painted surfaces without leaving any residue
• Can be repositioned up to five times for easy relocation
• Stores easily on original backing material
• Scratch, water and UV resistant inks for easy cleaning and maintenance
• Semi-gloss finish providing for more vibrant colors
• Several sizes available ranging from 12" up to 96"
• 3 business day production
• NOT FOR USE ON TEXTURED WALLS. Also, if the area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.

3)  Reusable White Photo-Tex Polyester Fabric Wall Decals (Interior or Exterior Use)

• For indoor or outdoor use on smooth or slightly textured painted surfaces
• Is easily removed from painted surfaces without leaving any residue
• Treated to be weatherproof, UV, and wrinkle resistant.
• Reusable - Can be repositioned over and over again (our tests proven up to 100 moves) for easy relocation.
• Can be contour or die cut around specific images
• Stores easily on original backing material
• Semi-gloss finish providing for more vibrant colors (Wallhogs is the only one to offer this feature on this particular product)
• Printed Photo-Tex can be back-lit illuminated
• Several sizes available ranging from 12" up to 96"
• 5 business day production
• NOT FOR USE ON FRESHLY PAINTED WALLS. Paint must be allowed to cure, at least, 30 days prior to installing your wall graphic.

4)  White Photo-Tex EXS Hi-Tack Polyester Fabric Wall Decals (Interior or Exterior Use)

• For indoor or outdoor use on nearly any painted surface
• Is easily installed on painted surfaces, however may peel paint or damage soft wall surfaces,
• Treated to be weatherproof, UV, and wrinkle resistant.
• NOT Reusable - This media is intended for one-time use and may remove paint when removed.
• Can be contour or die cut around specific images
• Semi-gloss finish providing for more vibrant colors (Wallhogs is the only one to offer this feature on this particular product)
• Several sizes available ranging from 12" up to 96"
• 5 business day production
• NOT FOR USE ON FRESHLY PAINTED WALLS. Paint must be allowed to cure, at least, 30 days prior to installing your wall graphic.

5)  Premium Glossy Photo Poster Paper (Interior Use Only)

• For indoor use only
• Ready to be framed, mounted, or simply installed with the included 3M Poster Command Stripes.
• Sturdy paper that is water-resistant for easy care-free maintenance
• Several sizes available ranging from 24" up to 96"
• 3 business day production
• High white point providing for more vibrant colors

6)  Professional Digital Gallery Wrapped Canvas

Special Services

• Hi-resolution scanning: $10 per image
• Pantone Color Matching: $10 per color (only available for vector files)
• Text Creation/Layout: $10 per image
• Graphics Nesting/Layout: $5 per image
• Graphics Creation/Editing: $65 per hour (min. 1 hour)
• Rush Production – 36 hours: 50% surcharge ($35 minimum) NOT AVAILABLE FOR GALLERY WRAPPED CANVAS
• Extreme Rush Production – 24 hours: 100% surcharge NOT AVAILABLE FOR GALLERY WRAPPED CANVAS

Custom Reusable Vinyl Wall Decal

• 12" long side by up to 10” on second dimension, $12.99
• 24" long side by up to 24” on second dimension, $29.99
• 36" long side by up to 36” on second dimension, $41.99
• 48" long side by up to 52” on second dimension, $54.99
• 60" long side by up to 52” on second dimension, $64.99
• 72" long side by up to 52” on second dimension, $79.99
• 84" long side by up to 52” on second dimension, $89.99
• 96" long side by up to 52" on second dimension, $114.99

Custom Reusable Photo-Tex Fabric Wall Decal

• 12" long side by up to 10” on second dimension, $24.99
• 24" long side by up to 24” on second dimension, $44.99
• 36" long side by up to 36” on second dimension, $59.99
• 48" long side by up to 52” on second dimension, $79.99
• 60" long side by up to 52” on second dimension, $99.99
• 72" long side by up to 52” on second dimension, $109.99
• 84" long side by up to 52” on second dimension, $124.99
• 96" long side by up to 52" on second dimension, $153.99

 Custom Photo-Tex EXS Hi-Tack Fabric Wall Decal

• 12" long side by up to 10” on second dimension, $29.99
• 24" long side by up to 24” on second dimension, $49.99
• 36" long side by up to 36” on second dimension, $64.99
• 48" long side by up to 52” on second dimension, $84.99
• 60" long side by up to 52” on second dimension, $104.99
• 72" long side by up to 52” on second dimension, $114.99
• 84" long side by up to 52” on second dimension, $129.99
• 96" long side by up to 52" on second dimension, $158.99

 Custom Wallhog Glossy Poster

• 18" long side by up to 24” on second dimension, $19.99
• 24" long side by up to 24” on second dimension, $23.99
• 24" long side by up to 36” on second dimension, $28.99
• 30" long side by up to 40” on second dimension, $34.99
• 36" long side by up to 36” on second dimension, $39.99
• 48" long side by up to 52” on second dimension, $49.99
• 60" long side by up to 52” on second dimension, $59.99
• 72" long side by up to 52” on second dimension, $69.99
• 84" long side by up to 52” on second dimension, $79.99
• 96" long side by up to 52" on second dimension, $89.99

 Professional Digital Gallery Wrapped Canvas

• 8”x10”, $59.99
• 11”x14”, $65.99
• 16”x20”, $91.99
• 24”x24”, $126.99
• 24”x36”, $175.99
• 36”x36”, $207.99
• 30”x40”, $239.99

A:  Wallhogs Graphics Specialists perform background removal FREE of charge for wall decals and red-eye removal for canvas prints, however, if you require additional editing we do offer Graphics Creation and Editing Services at the industry standard of $65 per hour. Contact one of our Customer Service Representatives for more information. Any color corrections, sharpness, or contrast should be performed prior to uploading an image for order.

A:   Maximum sizes for single piece reusable vinyl and Photo-Tex prints are (larger multi-piece prints available by contacting Wallhogs Customer Service at 877-900- 4647 or via email at cs@wallhogs.com):

• 12" long side by up to 10” on second dimension
• 24" long side by up to 24” on second dimension
• 36" long side by up to 36” on second dimension
• 48" long side by up to 52” on second dimension
• 60" long side by up to 52” on second dimension
• 72" long side by up to 52” on second dimension
• 84" long side by up to 52” on second dimension
• 96" long side by up to 52" on second dimension

Maximum sizes for Wallhogs glossy poster prints are:

• 24" long side by up to 24” on second dimension
• 36" long side by up to 36” on second dimension
• 48" long side by up to 52” on second dimension
• 60" long side by up to 52” on second dimension
• 72" long side by up to 52” on second dimension
• 84" long side by up to 52” on second dimension
• 96" long side by up to 52" on second dimension

Sizes for gallery stretched canvas prints are:

• 8”x10”
• 11”x14”
• 16”x20”
• 24”x24”
• 24”x36”
• 36”x36”
• 30”x40”

A:  All removable/reusable materials are currently only available in white. The only transparent medias manufactured by any of the materials manufacturers either have a permanent adhesive, which will scar surfaces when removed or are static cling for window interiors. All transparent materials are also intended for short-term use – normally 60 days or less, as the ink tends to fade quickly.

A:  Wallhogs accepts any of the following file formats which may be uploaded to your account:

• .jpg
• .tiff
• .eps
• .pdf
• .psd
• .ai
• .svg

A:  There are two types of graphics file formats; raster or bitmapped and vector. Following are suggested file submission standards:

• Raster or bitmapped images are digital photographs or scanned images. These files normally have an extension of .jpg or .tiff. Either file format will work, however, the higher the resolution of the file the better. Photos require a minimum pixel dimension of 2048x1536, while scanned images must be submitted at 300 dpi.
• Raster or bitmapped artwork created in a program such as Adobe Photoshop will have file extensions of .jpg, .tiff, or .psd. These files can be submitted in any of these formats, however, we suggest a resolution of 300 dpi.
• Vector-based images or artwork are normally created in programs like Adobe Illustrator or CorelDraw. These files have extensions such as .eps, .ai, .pdf or .svg. Any logos, text, or solid color artwork is best submitted in one of these four file formats.

A:  Per the two types of file formats:

• Raster or bitmapped images cannot be color-matched – only color corrected. Due to the nature of the image being created as millions of pixels, each pixel maintains its color captured by the CCD in a camera or scanner. These colors are hardcoded into the pixel and can only be color adjusted (contrast, brightness, etc).
• Vector images may be color-matched using the PMS or Pantone Color Guide. Wallhogs does utilize this industry standard and can color match your vector file, per the above-listed cost of $10 per color. Please contact one of our Customer Service Representatives for more information.

A:  These types of file formats are all proprietary to the respective companies that created them. Without a license to utilize elements from their programs (such as Adobe Illustrator, Adobe Photoshop, CorelDraw, etc) it is not possible to display the image. As these companies require a tremendously large licensing fee we have decided not to pursue this avenue. Instead, your original file name is displayed in the image upload box.

A:  Following are guidelines that should be used to qualify your image.  You may also review the video we have created that explains how to take a proper photo to make a quality Wallhogs wall decal, poster, or canvas.

• Digital Photos – image must meet the minimum resolution requirement of 2048x1536 and subject to be printed should encompass at least 50% of the entire photo.
• Scanned Images – image must be scanned at 300 dpi to even be considered for reproduction. Wallhogs recommends images be scanned as a .tiff.
• Logos or Artwork – images produced as artwork in raster-based programs such as Adobe Photoshop must be submitted at 300 dpi. Images submitted as vector images must be submitted as .eps, .ai, .pdf or .svg files.

A:  Subject to be reproduced in photo or artwork should encompass, at least, 50% of the entire photo or canvas and meet the following resolution requirements:

• Digital Photos – minimum resolution of 2048x1536 is required for upload to your Wallhogs account. Any image not meeting the minimum requirement will not upload. A 2048x1536 resolution is available on any digital camera with a MegaPixel rating of 3 or higher (review your camera manual to determine the correct setting on your camera).
• Scanned Images – minimum of 300 dpi scan is required for upload and Wallhogs recommends images be scanned as a .tiff.
• Logos or Artwork – Any raster artwork must be submitted at 300 dpi and meet the minimum pixel dimensions of 2048x1536. Vector artwork requires no minimum resolution requirements.

Remember – the output quality is only as good as the input quality of the image. Use the following table to determine print quality for your image.

A:  The printed image will appear fairly close to the image on your computer screen. Computer screen and printer resolutions are different, wherein computers use PPI (pixels per inch) to display text or images while printers utilize dpi (dots per inch) to print. Keep in mind computer monitors also backlight the image on your screen whereas printing on different materials and finishes (matte, satin, gloss, etc.) will also affect the appearance of the finished product. One additional factor will be RGB versus CMYK - all monitors utilize the RGB color gamut to display images while all printers, including your desktop printers, utilize CMYK (cyan, magenta, yellow and black). In Wallhogs instance we use ten color printers that utilize CMYKLCLMLKORW that include the additional colors light cyan, light magenta, light black, orange, red, and white.

A:  Wallhogs no longer offers storage of images in your account due to severe misuse of this service. However, if you are placing a bulk order of more than 10 images, or your files are larger than 35MB/each, you may contact our Customer Service Department at cs@wallhogs.com to obtain our FTP server information.

A:  Wallhogs accepts credit cards as well as payments through PayPal. The following forms of payment are accepted:

• Visa
• MasterCard
• Discover
• American Express
• Diners Club
• Electronic Checks (thru PayPal)
• PayPal & Bill Me Later
• Apple Pay
• Google Pay
• JCB
• Elo
• Shop Pay

A:  Yes. Simply enter the quantity of each item you wish to order during the order process.

A:  Due to the quick turn-around times we can only accept changes or cancellations within the first 12 hours you place your order.

A:  Yes. Simply follow the instructions during the order process.

A:  During the checkout process of ordering each image you are presented with a page requiring selections for; printing image as-is or as a cutout, proof or no proof, and a box for any special instructions.

A:  Yes, however only within the first 12 hours of placing your order. If an order is canceled after the initial 12 hour period and Wallhogs has processed your images, it is at Wallhogs discretion that you may be charged a cancellation fee of $5 per image processed, or a maximum of $100.

A:  Yes, if you select this option during the checkout process. However, the only proofs we seek approval for are the Reusable Vinyl, Photo-Tex, and Photo-Tex EXS Wallhogs. Other instances where we may seek proof approvals are when our graphics team feels an image is questionable for enlargement and printing, or when we need to crop a large portion of an image for a glossy poster print or canvas. Proofs are emailed to the address you provide within 24 business hours. Simply follow the instruction in the email to approve or disapprove your proof.
PLEASE ENSURE YOUR EMAIL SPAM FILTER WILL ALLOW MAIL FROM GRAPHICS@WALLHOGS.COM TO DOWNLOAD. ALL PROOFS ARE SENT FROM THIS ADDRESS. FAILURE TO ALLOW ANY MAIL FROM US THROUGH MAY RESULT IN THE DELAY OF YOUR ORDER BEING PROCESSED.

A:  Once our graphics specialists process your image our servers automatically generate the proof email and send it to the address used to create your Wallhogs account. With the number of different ISPs and spam filtering software, it is difficult to ensure all customers receive this alert. Many times the ISPs maintain their own spam folder that filters, what they believe, to be spam. In this instance, the mail never reaches our customers and we are unable to bypass this issue. We are aware several ISPs have labeled Wallhogs as spammers and our IT department has attempted to resolve this issue, however, once a company is categorized as a spammer it is very difficult to be removed from that list.

A:  You can be assured our checkout process is very secure. We use the latest 256-bit SSL (secure socket layer) encryption technology to process your order. Our site has also been authenticated by Symantec VeriSign for secure checkout.

A:  This will depend upon the type of material selected, as well as the number of pieces ordered. For any order over 10 pieces, we require an additional production time of up to two weeks. This will depend upon the complexity of the images.  For orders of less than 10 pieces production time is as follows:

• Reusable Vinyl Wall Decals- 3 business days
• Photo-Tex Wall Decals - 5 business days
• Photo-Tex EXS Wall Decals - 5 business days
• Glossy Posters - 3 business days
• Gallery Wrapped Canvas - 7-10 business days
• Full Size Wall Murals - 10-14 business days

A:  As we produce all orders submitted within a 3-5 day timeframe it would be difficult to keep a database updated with the exact status of every order. Once your order ships, you will receive an email that includes tracking information. However, if you have any concerns or questions about your order please contact us at cs@wallhogs.com.

A:  Wallhogs utilizes the services of both the United States Postal Service and UPS. Services offered include:

U.S. Postal Service

• USPS 3 Day Priority (2-3 day delivery service, not guaranteed)
• USPS First Class Package (5-7 day delivery, not guaranteed, only available for small 12" prints)

UPS

 IF YOU REQUIRE YOUR PRINTS FOR A CERTAIN DEADLINE WE HIGHLY RECOMMEND SELECTING ONE OF THE UPS GUARANTEED OPTIONS TO ENSURE YOU RECEIVE YOUR PRINTS IN TIME. WALLHOGS WILL NOT BE HELD RESPONSIBLE FOR ORDERS THAT DO NOT ARRIVE IN TIME FOR AN EVENT IF YOU DO NOT SELECT A GUARANTEED DELIVERY METHOD.

A:  Delivery times will vary according to the type of shipping selected and the distance as compared to our facility, which is located 25 miles east of Pittsburgh, Pennsylvania, as well as any holidays that may fall within each calendar month. USPS Priority is a three-day service (sooner the closer you are located to Pittsburgh, Pennsylvania) while UPS Ground is a five to seven-day service. All other UPS services state their maximum delivery time according to the shipping method selected and are guaranteed. International orders for packages 36" or smaller are shipped via the United States Postal Service either via International Priority (10-15 day delivery) or International Express (7-10 day delivery). Packages larger than 36" are shipped via UPS Worldwide Expedited (2-day delivery) or UPS Worldwide Express (1-day service)

A:  Unfortunately, due to the new customs regulations for most countries, as well new UPS oversize charges for any package larger than 36", we are unable to offer international shipping to any country due to excessive costs, except Canada. Wallhogs offers several U.S. Postal Service options and two UPS shipping methods for Canadian orders:

International pricing does not include duties, taxes, or customs fees for USPS or UPS Standard options. Customs fees, but not duties/taxes, are included for UPS Worldwide Express shipping.

A:  Shipping costs will vary according to the size and number of prints ordered, as well as the zone your zip code is located in compared to our shipping facility in Pittsburgh, Pennsylvania. As our systems are tied directly into both the USPS and UPS systems, you can place a mock order to determine shipping. Simply place the items in your card, enter your shipping address, and you are presented with costs for all shipping alternatives.

A:  Our business hours are Monday thru Friday from 9 a.m. to 5 p.m. Eastern Standard Time for internet customers attempting to reach our Customer Service Representatives. Wallhogs is also closed on the following federal holidays during each calendar year: New Year's Day, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Friday after Thanksgiving, and Christmas. If any of the holidays fall on a weekend then Wallhogs will be closed the Friday prior or Monday after the holiday. Check with one of our Customer Service Representatives during these times to determine the exact days of closure.

A:  If you find a lower price anywhere else on an identical item within 10 days of your purchase, we will refund you the difference, plus present you a coupon for 10% off your next purchase at Wallhogs. Our marketing team must be able to verify the authorized U.S. competitor price and it must be for the same material and exact size. When calculating a price match, we will deduct any coupons or discounts to arrive at a net price. For example, if you buy a print from us for $100 and we offer a 15% discount, the net price is $85. If another company’s price is $85 or more, we will not match the price. Another example: if you buy an item from us for $100 and you have a $10 coupon, the net price is $90. If another company’s price is $84, the price match difference is $6 and this is the amount you would be credited.
     Wallhogs will not price match guarantee buy one/get one free advertisements, advertisements that require a purchase to receive the advertised price, or competitors' misprinted" advertised prices.

A:  Wallhogs delivers high-quality products and services and we do so with a full 30-day money-back guarantee for any products you receive that are damaged or flawed. If your order is damaged in transit we require you to contact Wallhogs within 5 days of delivery taking place so we may file a claim with the appropriate shipping company and quickly send a brand new replacement for the damaged item. To contact us in the event of damage please send us an email at cs@wallhogs.com and include:

     If you decide to return an item you ordered due to buyer's remorse, mistake, or other reason, within 30 days, all we ask is that you notify Wallhogs at rta@wallhogs.com alerting us you wish to return your product. In the email please provide:

     Once we receive your request we will issue an RTA number and instructions to ensure that your return is handled quickly and accurately. In the vast majority of instances, we will either email or mail a return call tag to you for shipment of the item back to us. Please note, these are custom products and cannot be resold by Wallhogs so the return shipping costs, as well as a 15% landfill disposal fee, will be deducted from your total refund amount.

A:  Yes. Please contact one of our Customer Service Representatives prior to placing any large volume orders. Large volume orders are considered 10+ prints.

A:  Yes, but only on orders shipped to an address within the states of Pennsylvania and Alabama.

A:  All of our prints may be cleaned simply using a damp rag. No cleaning products should be used as they may harm the coating on the prints, thereby causing a cloudy or muddy appearance where the cleaner was used. Posters can only be dusted with a soft cloth - NO WATER as it will affect the paper.

A:  There are several things you can do for each of the materials. Following are tips and tricks for each:

Reusable Vinyl

• Useful information: wall temperatures for an average indoor wall where the other side of the wall faces indoors into another room are normally 5-10 degrees less than what your thermostat is set for. For indoor walls where the opposite side faces outdoors, the temperature difference averages between 10-15 degrees cooler than your thermostat. These statistics are for a normal home in the mid-west to the northeast. They are slightly lower for homes in the south and west. The optimal temperature for a vinyl Wallhog is 60 to 85 degrees. Temperature fluctuations of 10 degrees or more can cause any vinyl print to contract or expand, which may cause the print to begin lifting off the wall surface.
• Attempt to install your print on an indoor wall as opposed to one that the opposite side is exposed to the outdoors. If you do need to install the print where the other side of the wall is exposed to the outdoors, try not to locate the print next to any windows.
• You should not install your Wallhogs near any vents as air conditioning will cause the vinyl to contract and pull away from the wall.
• If air bubbles are trapped and you are unable to push to the edge of print for release, simply take a needle (not a pin) and puncture the air bubble. You will then be able to press the air out. 

Photo-Tex & Photo-Tex EXS

• These materials are not affected by temperature so no need to worry about where to install them.
• Air bubbles can be removed by taking a soft, dry cloth and pushing the air bubble toward the nearest edge.
• If used outside and the temperature is below 58 degrees F, do not attempt to remove your Wallhog.
• When removing your Wallhog always peel back the initial 4”-6” then fold back onto itself, place your fingers gingerly on the adhesive and pull to remove. This will reduce stress or stretching of the material.