(M-F, 9-5 EST)
30-DAY MONEY BACK PRODUCT GUARANTEE & RETURNS
Wallhogs delivers high-quality products and services and we do so with a full 30-day money-back guarantee for any products you receive that are damaged or flawed. If your order is damaged in transit we require you to contact Wallhogs within 5 days of delivery taking place so we may file a claim with the appropriate shipping company and to quickly send a brand new replacement for the damaged item. To contact us in the event of damage please send us an email at email@example.com and include:
- Your name
- Order number
- Details of the damage
- Photos of the damage (Both the product and shipping container)
If you decide to return an item you ordered due to buyer's remorse, mistake, or other reason, within 30 days, all we ask is that you notify Wallhogs at firstname.lastname@example.org alerting us you wish to return your product. In the email please provide:
- Your name
- Order number
- Reason for return
Once we receive your request we will issue an RTA number and instructions to ensure that your return is handled quickly and accurately. In the vast majority of instances, we will either email or mail a return call tag to you for shipment of the item back to us. Please note, these are custom products and cannot be resold by Wallhogs so the return shipping costs, as well as a 15% landfill disposal fee, will be deducted from your total refund amount.
PRICE MATCH GUARANTEE
If you find a lower price anywhere else on an identical item within 10 days of your purchase, we will refund you the difference, plus present you a coupon for 10% off your next purchase at Wallhogs. Our marketing team must be able to verify the authorized U.S. competitor SKU, material type, and price.
When calculating a price match, we will deduct any coupons or discounts to arrive at a net price. For example, if you buy a print from us for $100 and we offer a 15% discount, the net price is $85. If another company’s price is $85 it is already considered the price is matched. Another example: if you buy an item from us for $100 and you have a $10 coupon, the net price is $90. If another company’s price is $84, the price match difference is $6 and this is the amount you would be credited, plus the issuance of the 10% coupon to be used toward your next purchase.
Wallhogs will not price match guarantee buy one/get one free advertisements, advertisements that require a purchase to receive the advertised price, or competitors' misprinted" advertised prices.
Gallery-Wrapped Canvas Limited Lifetime Warranty
Wallhogs gallery-wrapped canvas prints are warranted, to the original purchaser, to be free of defects in materials and workmanship for as long as you own the product.
This product is made with quality materials and expert workmanship but is not indestructible.
This warranty does not cover damage attributed to or resulting from normal wear and tear, natural hazards (e.g. weather, animals), abuse (e.g. mold, mildew, burns), or alterations or modifications of any kind.
If your product is found defective, we will repair or replace it free of charge. In the event Wallhogs determines the product may be repaired, charges for shipping your product to Wallhogs will be your responsibility. We reserve the right to make substitutions if parts are unavailable or obsolete. If your product needs repair beyond what is covered under warranty, we will provide parts and service at a reasonable charge.